Managing and Monitoring in a Crisis
by Megan Etling

|
Megan Etling |
This summer, one of our clients faced an incredible crisis. On July 29, a portion of the Centergy One parking deck in Midtown collapsed, crushing part of four levels – and all of the cars parked – below. Fifth Street Management Company, the firm that manages both the deck and the surrounding buildings, was faced with a unique challenge: how to account for the safety of its tenants and their vehicles and how to handle the media firestorm surrounding the collapse.

|
Luckily, Fifth Street was very well prepared. Aside from already having a crisis plan in place, Harry Conley, president, and George Lipscomb, chief operating officer, held intermittent briefings with company members to keep everyone on the same page amidst the chaos outside. Fifth Street staff members set up tables with fruit, water, sodas and sandwiches for firemen and rescue personnel as they waited for engineer approval to search the deck for any victims – of which, fortunately, there were none. In the days following the initial collapse, the firm set up a key-drop line so that tenants with undamaged cars could have them driven out of the deck.
While Fifth Street had its own plan in place, it also immediately contacted Schroder PR for our help. Schroder team members were soon stationed in Midtown, managing and monitoring the local news blitz and fielding calls from reporters. Chris was first on the scene with Fifth Street and immediately identified a spokesperson for media interviews. He then ran through a list of questions most likely to be asked by reporters and helped prepare talking points. Schroder PR staffers sent media alerts to newsrooms to both fix incorrectly reported information and update the public with pertinent information such as how tenants could find cars trapped in the deck.
This process went on for days, and after all the hard work, clients praised Fifth Street for how it handled a potential catastrophe.
Are you prepared in the event of a disaster? Do you have a current plan in place, and is the rest of your company aware of its role in the advent of an emergency? We would be more than happy to help you prepare a plan and test it to ensure your firm is ready to handle a crisis. After all, when times are slow, it’s an excellent time to train and prepare for the future – for soon enough, everyone will be much busier and won’t have as much time to practice.
Call us today, and let’s get started preparing your business for the unexpected.
|